Outsourcing organizations

Once the specifics about the product are known the next step is the selection of an outsource organization. There are various resources in the industry from which one can obtain the information. Some of the resources are as follows ... 

Once the short list of potential outsource organizations is identified, a phone call requesting the specific information about the capabilities of the organization... 

The selection process focuses on various aspects of the outsource organization. 

The validation life-cycle approach applies to both in-house developed and purchased computer systems. Supplier responsibilities are indicated later in this chapter. Suppliers include internal development or support groups, external vendors, and outsource organizations. 

Ensure that only designated personnel from the outsource organization have access to the client company network. 

Ensure review, acceptance and transparency of outsource organization s processes, systems, and records. 

Will the outsource organization s processes, procedures, and systems be transparent to the client organization ... 

How will the outsource organization work with different client processes procedures and systems across regions and sites Who is accountable for the outsource organization s service performance, local sites, or contract managers ... 

How will the outsource organization interface with local business groups — directly, via local IS/fT, or otherwise ... 

As indicated in Stage 4 of the last section, different methods of outsourcing exist. Following the core competence/competitive advantage discussion (see previous section), the outsourcing organization depends to a large extent on the sensitivity of the outsourced activity, as weU as on the capability of the supplier (Mikkola 2003). 

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