Nonconformity and Corrective Action

The change management process ensures that modifications are thoroughly reviewed to prevent new risks being introduced or the management processes, programs or elements being compromised in any way. 

The change management process should also ensure that a root cause analysis has been conducted to make sure the real problem has been identified and corrected. For example, if a pump seal fails it could simply be replaced with an identical seal. However, it may have failed because it was left in service beyond its natural life and the real failure was in the preventative maintenance program that should have replaced it earlier. 

Ad hoc or entirely local solutions should be avoided the system should be fixed rather than placing a bandage to stop the bleeding. The whole process should be revisited to find the most effective way of solving the problem. You might train a few individuals if they are the only ones having problems filling out the incident reports, but if it is a more widespread problem, the instructions or form itself may need to be modified. 

Although not normally recommended, in some cases an ad hoc solution may be used because a complete redesign would cost more in effort than the improvement in efficiency or performance would justify. However, where such interim actions are taken it is important to maintain a record so that when the opportunity for a redesign does arise the ad hoc fix will be recognized and a more comprehensive solution developed. 

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The project manager of the work shall engage on behalf of the owner the services of a special inspector to observe construction and prepare quality records and nonconformity and corrective action reports. 

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