Management effort

Maintenance management effort, 25 461t Maintenance paints, 7 182-184 Maintenance repair and overhaul (MRO), 25 470-471... 

I Linking customer management efforts to growth and profitability... 

The antecedent linkages also seem straightforward satisfaction is driven by vendor performance and vendor performance on important attributes results from the vendor s effort or resource investments. Vendors who perform well on important attributes should make a customer more satisfied, and customer management effort appropriately expended should lead to better performance. 

The result is a parsimonious framework with intuitive appeal that supports investments in customer satisfaction programs and customer loyalty programs. To counter-balance the linkages discussed above, the cost impact of the vendor s customer management effort can be implicitly (e.g. Heskett, et al., 1994) or explicitly (e.g. Bowman Narayandas, 2004 Kamakura, Mittal, de Rose, Mazzon, 2002) accounted for. 

Shapiro, Rangan, Moriarty, and Ross (1987), Rangan, Moriarty, Gordon, and Swartz (1992), and others conceptualize industrial buying behavior segmentation in mature markets as based on price and cost-to-serve. This framework permits the linking of a vendor s customer management effort (value creation) with ability to extract customer value (prices). ... 

In this chapter, we have discussed how to link returns to customer management effort reflected in customer profitability, specifically in... 

Linking customer management effort to customer profitability in business markets. Journal of Marketing Research, 41(4) 433-447. 

Professor Richard Wilson of Harvard University and an associate, Edmund Crouch, among others, have devoted considerable effort to collecting and analyzing risk information on activities commonly engaged in and exposures commonly incurred. This type of information can be used effectively to both educate the public about risk in general and to assist risk managers efforts to explain specific risk decisions. 

The quality system manual provides descriptions of management efforts and initiatives to ensure customer requirements are met with continuous improvement in the hnal product inspection and testing activities. The quality system manual and procedures ... 

Meghan, L. M., S.T. Rao, and I.G. Zurbenko (1998) Evaluating the Effectiveness of Ozone Management Effort in the Presence of Meteorological Variability, Jour, of the Air Waste Management Assoc. 48,201-1215. 

Involvement in risk-related decisions and conflict resolution give stakeholders and representatives of the public the opportunity to participate in the risk appraisal and management efforts and/or be included in the resolution of conflicts about risks and appropriate risk management options. 

Now that you know who your stakeholders are, and to what degree they support the project, you need to decide where to focus the majority of your stakeholder management efforts. Using a power and influence map, indicate where each stakeholder lies relative to their power in the organization... 

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