Healthcare management techniques

In previous Sections, we have presented the GUISURFER tool and all the different techniques involved in the analysis an the reasoning of interactive applications. We have used a simple examples in order to motivate and explain our approach. In this Section, we present the application of GUISURFER to a complex/large real interactive system a Healthcare management system available from Planet-source-code. The goal of this Section is twofold Firstly, it is a proof of concept for the GUISURFER. Secondly, we wish to analyse the interactive parts of a real application. 

The scale of the response to this issue provides a case history that highlights another skill and training required within pharmaceutical medicine, namely crisis management. This is a very important technique which is critical in addressing substantive health issues. In a relatively recent history of healthcare, there have been several such issues, for example Zomax, Oraflex, Tylenol tampering, toxic shock syndrome, Reye s syndrome, the Dalcon shield, contaminated blood supply, silicon implants and the so-called generic drug scandal , to mention but a few. 

Kralovec, O. (1993), Applying Industrial Reengineering Techniques to Health Care, Healthcare Information Management, Vol. 7, No. 2, pp. 3-10. 

Organisations still frequently rely on retrospective techniques such as incident reporting and complaints to drive safety management [21] and healthcare has been slow and sporadic in adopting predictive safety assessment techniques to detect medical error [22]. Twenty two percent of people in the UK believe, when asked, that they have been the victim of medical error [23]. Nevertheless continually striving to protect patients at vulnerable points in their lives is stiU clearly the right thing to do and a move from reactive to proactive risk reduction wiU surely pay dividends in the future. 

Card, A.J., Ward, J.R. Clarkson, P.J. 2012. Beyond FMEA The Structured What-lf Technique (SWIFT). Journal of Healthcare Risk Management, 31, 23-29. Cohen, D. Crabtree, B. 2006. Qualitative Research Guidelines Project. 

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