Communication dashboards

Communication Dashboard Data collection Effectiveness Evolution Hazards Illness ... 

As discussed in Chapter 6, dashboards will increasingly be used to communicate process safety metrics and performance to local line management. Such dashboards may reflect current, summary, or cumulative data (such as the number of days without a leak), current conditions (such as the fill level of a tank), or the results of the most current inspection or audit. An organization s process safety metrics can evolve in a hierarchical way so that individual indicators can be rolled up from the process level to the site level and eventually even the organizational level. Dashboards can be expected to evolve similarly to report such rolled up information to upper management. 

ABSTRACT The industry s need for improvement is intensifying. To be able to measure the effect of improvement processes, the companies need to develop and implement Key Performance Indicators (KPIs). Implemented KPIs must reflect the critical success factors in the company. To utilize the power of KPIs, the KPIs must be communicated to the employees. The most effective way of communicating KPIs is by using electronic dashboards. Employees will be motivated if they are able to see how their contribution affects the KPIs. By employing KPIs at all levels in the company, the employees wfll strive to achieve the same strategic goals. 

The dashboard only contains necessary elements for communicating the information to the employees. There are no fancy decorations or other colours to make the dashboard look more attractive. The colours used are chosen to make it easier for the employees to take a cjuick look at the dashboard and decide whether the values are okay (green area) or not okay. 

Few, S., 2005. Information Dashboard Design - The Effective Visual Communication of Data. O Reilly, Sebastopol, USA. 

Feedback and error communication Feedback of incident reporting communication of specific patient safety issues (e.g. hemovigilance) mandatory education of new staff on patient safety discussion of feedback incident reports with units on regular basis in order to implement improvements patient safety column in hospital magazine patient safety dashboard via intranet designation of incident administrator... 

Process Metrics Dashboard Solution Governance life Cycle Management Communities of Practice Solution Metro Map The Client Experience... 

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