Client/customer partnerships, process

TABLE 23.3 Process Subcategory 4.7 Managing Client/Customer Partnerships — Process Attributes... 

To enable the reader to better understand the format of each Process Subcategory, Table 23.3 provides additional detail on Process Attributes in the Process Subcategory, 4.7 Managing Client/Customer Partnerships. This Subcategory of DELIVER has 11 attributes that the table summarizes to help the reader evaluate the tool. This particular example calls for practices described elsewhere in this book, such as customer segmentation and activity-based costing (ABC). A user who meets the suggested minimum process standard would rank a 3 on the evaluation scale a process that uses the typical best practice would rate a 5. ... 

---