What kind of training is needed

A very different kind of situation also calls for skill maintenance training. This is when certain behaviors occm regularly, but discrepancies still exist. Contrary to circumstances 

Vehicle driving behavior is perhaps the most common and relevant example of this second kind of situation in need of skill maintenance training. Most drivers know how to drive a vehicle safely, and at one time they showed little discrepancy between safe and at-risk driving. However, for many drivers, safe driving has deteriorated, with some safe driving practices dropping out of some people s driving repertoire completely. 

Practice with appropriate behavior-based feedback is critical for solving both types of skill discrepancies. However, if the skill is already used frequently but has deteriorated (as in the driving example), it is often necessary to add an extra feedback intervention to overpower the natural consequences that have caused the behavior to drift from the ideal. 

Ask these questions to determine whether the cause of the apparent skill discrepancy is owing to lack of practice or lack of feedback. 

From this discussion it is clear a skill discrepancy can be handled in one of two ways. Change the job or change the behavior. The first approach is exemplified by simplifying the task, while the latter approach is reflected in practice and behavior-based feedback or behavioral coaching, but what if a person s interests, skills, or prior experiences are incompatible with the job  

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Once the need for training has been determined, it is eqnally important to determine what kind of training is needed. Employees shonld be made aware of all the steps involved in a task or procednre, bnt training shonld focns on those steps on which improved performance is needed. This avoids nnnecessary training and tailors the training to meet the needs of the specific employees and processes. 

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