Tracking Progress and Measuring Performance

Ambitious and measurable targets should be defined and transparency on performance should be regularly provided, to mobilize the organization and track progress objectively. 

The enterprise measures, evaluates, and tracks the progress of technical efforts with the help of the master schedule, TPM, cost and schedule performance measurements, and technical reviews. The activities associated with these measurements are described as follows ... 

The development and tracking of metrics is the only objective measure of health and safety performance and progress. The two types of performance metrics are ... 

The purpose of the Measure phase is to develop an understanding of the current conditions of the process problems and issues by identifying numerical data that provides the best measurement of the current performance. This data is used to establish baseline measurement used to track and measure the project progress. The measurements developed must be relevant to identify and measure the source of variation in the process. Variation is a measurement of the fluctuation over time of the data. It is essential in determining process improvement. 

Activity measures monitor the performance of activities that are needed to reach key objectives. They reflect focused safety issues such as the number of hazard surveys conducted, the number of employees trained in lockout/tagout procedures, etc. These measures, sometimes called leading indicators, typically demonstrate the state of work-in-progress in terms of cost, quality, and time. Often they are found in official internal reports and are likely to be tracked by directors, managers, and supervisors. Leading indicators are measures of the activity prior to the outcome. 

The second reconunendation was to use SCOR metrics to measure and manage global supply chain performance. In addition to those shown in Table 23.2, MJN tracked returns as a percentage of sales, product quality, and product cost. Another structure was established to report progress to the PAC. 

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