The person-based approach to actively caring

Hairston and McKee went into action, rather than succumb to bystander apathy. Why Were there special characteristics of the two heroes Both individuals did have some lifesaving training in the past, so as discussed in Chapter 14, they might have felt more responsible than others because they knew what to do. 

Tywanii Hairston was on the way to pay her water bill Tuesday when she puUed up behind a Roanoke city truck at a red light on Campbell Avenue. 

The light turned green, but the truck didn t budge. After a moment the driver of another car honked the horn, and still the truck didn t move. Hairston thought it had stalled. 

As she slowly drove around the truck, she saw a man slumped over the wheel. A former nursing assistant, Hairston parked her car and jumped out to see what was wrong. 

Meanwhile, John McKee, a driver for Alert Towing on his way to a job, also had seen the man and stopped. He radioed his dispatcher to call 911, and with the help of another passer-by, pulled the man from the truck and laid him on the street. 

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Chapter fifteen The person-based approach to actively caring... 

Sometimes at seminars and workshops, I hear participants express concern fliat tire actively caring person-state model might not be practical. "The concepts are too soft or subjective," is a typical reaction. Employees accept the behavior-based approach because it is straightforward, objective, and clearly applicable to the workplace. However, person-based... 

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