SAMPLE TOLLER ASSESSMENT QUANTITATIVE FORMAT

This sample, referred to in Chapter 2, can serve as a guide for planning and conducting assessments of tollers. It may require additions, revisions, or other modifications in order to meet the needs of facility specific assessment objectives, the facility setting, or other special circumstances. This sample includes  

It is based on a philosophy of continuous improvement and partnership. The intent is to establish dialogue and feedback for a clearer understanding of requirements and capabilities. The system has several basic steps  

An assessment package is a tool within a system. It can provide assessment forms, guidance notes and scoring guidelines to conduct an evaluation of a toller s quality/safety system. This sample uses assessment forms to evaluate fourteen components. The results are then compiled in the evaluation summary. The evaluation summary is the basis for a report back to the toller and for mutual discussion 

1 80 APPENDIX C. SAMPLE TOLLER ASSESSMENT QUANTITATIVE FORMAT 

All of the components should be incorporated in the quality process, not just a few. 

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APPENDIX C. SAMPLE TOLLER ASSESSMENT QUANTITATIVE FORMAT 10. ADMINISTRATIVE SUPPORT S D... 

If a standard form was used in the qualification phase, a system should exist to rank the respondents that are being considered. Such a system can be as simple as the reviewers making a written recommendation summarizing the strong points of their selections. Some companies have developed forms that allow the final scores to be quantified. Appendix C, Sample Toller Assessment—Quantitative Format contains such an example. With either method, the client should consider having two or more reviewers discuss the candidates and agree on the recommended finalists. 

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