Review of requests, tenders and contracts

Service to the customer (review of requests, tenders and contracts, subcontracting of tests and calibrations, purchasing services and supplies, service to the customer, complaints)... 

The policies and procedures for the review of requests, tenders and contracts shall ensure that the requirements, including the methods to be used, are adequately defined, documented and understood the laboratory has the capability and resources to meet these requirements an appropriate test and/or calibration method is selected that is capable of meeting the clients requirements. 

The requirements for the review of requests, tenders and contracts formulated in this standard are hard to fulfil in the routine work of a laboratory. For repetitive routine tasks, the review has to be made only at the initial enquiry stage or on the... 

Review of requests, tenders and contracts Sub-contracting of tests and calibrations Purchasing services and supplies Service to the client Complaints... 

Contract review is but one of the tasks in the contract acquisition process. These are marketing, prospect acquisition, tendering, contract negotiation, contract award, and then contract review. However, in a sales situation, you may simply have a catalog of products and services and a sales office taking orders over the telephone or over the counter. The contract review element of this operation takes a few seconds while you determine if you can supply the item requested. In an organization that produces products to specific customer requirements you may in fact carry out all the tasks in the contract acquisition process. Rather than isolate the contract review task and produce a procedure for this, your business may benefit more from a procedure or series of procedures that covers the contract acquisition process as a whole. 

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