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Recognize during or immediately after safe behavior

Recognize during or immediately after safe behavior [Pg.279]

In order for recognition to provide optimal direction and support, it needs to be associated directly with the desired behavior. People need to know what they did to earn the appreciation. If if is necessary to delay the recognition, then the conversation should relive the activity that deserves recognition. Reliving the behavior means talking specifically about what warrants the attention. You could ask the person you are recognizing to describe [Pg.279]

A supportive conversation is most meaningful when it is personal. The recognition should not be general appreciation that could fit anyone in any situation. Rather, it needs to be customized to fit a particular individual and circumstance. This happens, naturally, when the recognition is linked to specific behavior. [Pg.280]

When you recognize someone you are expressing personal thanks. It is tempting to say we appreciate rather than I appreciate and to refer to company gratitude instead of [Pg.280]




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Safe behavior

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