Processes, supply chain macro

Classify the supply chain macro processes in a firm. 

Classify the supply chain macro processes in a firm. All supply chain processes can be classified into three macro processes based on whether they are at the customer or supplier interface or are internal to the firm. The CRM macro process consists of all processes at the interface between the firm and the customer that work to generate, receive, and track customer orders. The ISCM macro process consists of all supply chain processes that are internal to the firm and work to plan for and fulfill customer orders. The SRM macro process consists of all supply chain processes at the interface between the firm and its suppliers that work to evaluate and select suppliers and then source goods and services from them. 

Many business processes are shared by entities in the supply chain. The literature on the topic suggests various approaches to recordkeeping. These approaches may be quite sketchy, covering the supply chain operation in just three macro-processes (Chopra and Meindl 2004) or very detailed (Cooper, Lambert and Pagh 1997 Manganelli and Klein 1998 Bovet and Martha 2000). However, without doubt, the most important supply chain processes are the following (Croxton et al. 2001, p. 14 ff.) ... 

All supply chain processes discussed in the two process views and throughout this book can be classified into the following three macro processes, as shown in Figure 1-8 ... 

Within a firm, all supply chain activities belong to one of three macro processes CRM, ISCM, and SRM. Integration among the three macro processes is crucial for successful supply chain management. 

Relative to EDI, the Internet conveys much more information using a standard infrastructure allowing supply chains to improve both efficiency and responsiveness. The beginning of the twenty-first century has seen the Internet become the dominant medium of communication across all the macro processes (CRM, ISCM, and SRM, discussed in Chapter 1) that link the supply chain from suppliers to customers. 

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