Performance Standards and Indicators

Performance standards need to be set by management at such a level that the business is able to function whilst minimising hazards and risks to people and the environment at every stage [B-22]. In the laboratory these performance standards need to cover three operational aspects. 

Control of Inputs. The objective is to eliminate hazards and minimise risk associated with equipment, chemicals and materials, information and the people who 

Process Control. The objective is to eliminate or minimise risks to people whilst carrying out their daily tasks in their working environment. For example by having performance standards for all laboratory operations and the maintenance of equipment. 

Control of Outputs. The objective is to control risks to people outside from activities within the laboratory or products and services generated by the laboratory. For example, the quality of analytical tests or synthesised products, control of the emissions of gases and liquids and the disposal of solid wastes. 

To judge the performance against these standards it is necessary to have performance indicators, of which there are two types. 

---