Lack of Human Error Considerations

Systematic consideration of human error is neglected because of the belief that computerization of processes will make the human unnecessary. Experience shows numerous accidents in computer controlled plants. Human involvement in critical areas of maintenance and plant modification, continues even in the most automated processes. 

The CPI would benefit from the application of human factors principles to improve safety, quality, and productivity. These arise from applying quality management to get at the underlying causc-.s of errors rather than after-the-fact blame or punishment. Crosby (1984) advocates error cause 

Another reason for investing in error reduction is to conform with regulatory standards. Error reduction yields regulatory relief. 

There is increasing interest in human factors issues in the CPI. Kletz (1991), Lorenzo (1990) and Mill (1992) address human error in the CPI, Kletz (1994) addresses human factors through case studies. 

Excess resources can contribute to the Total Quality Management continuous improvement process Spare capacity provides resilience to unusual demands. Increasing resources does not necessttnly meitn more people, but it may be achieved by better design of jobs, equipment, or procedui.. s. 

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