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Customer relations

Do trends in performance lead to action that provides solutions to customer-related problems and long-term planning ... [Pg.80]

Customer-Related Processes (customer requirements, orders and communication)... [Pg.171]

Customer-related processes - Review requirements before committing to supply, communicate with customers on comments or complaints... [Pg.232]

The customer number is few mainly smaller than 500 customers compared to mass business with often more than 1 million customers or consumers. Customer types are external and company-internal customers buying on basis of transfer price agreements that are delivered with priority. Therefore, the customer relation is spot and contract-based with sales flexibility for a spot relation and fixed sales for contract relations. Customers can also have mixed spot and contract agreements depending on the product. [Pg.99]

First, the laboratory plarrs its activities and then it determines the customer related process, defines the analysis requirements and develops the commirrrication channels with the customers. The third stage is to design and develop new products, i.e. new... [Pg.56]

Processes to collect, analyze and use of customer-related information... [Pg.66]

A can take advantage of W s customer relations and know-how A and W could exit from custom manufacturing and concentrate on API-for-generics, etc. Positive PR effect... [Pg.170]

Customer relations management Implements effective key account management Monitors and updates quality performance database (scorecard)... [Pg.216]

Dry cleaning customers and employees of dry cleaning plants often complain about the chemical odor of perchloroethylene. More recently, with the recent process changes to reduce perc consumption and emission to the atmosphere, solvent turnover is minimized and complaints have arisen about a stale, stagnant and unpleasant odor that the customer relates to as clothes being cleaned in a dirty solvent (ISFA, 1999). Carbon dioxide dry cleaning clearly has an advantage here in that C02 is odorless. [Pg.224]

Do they have good customer relations How often will a representative call on the pharmacy Can I develop a positive business relationship with this supplier ... [Pg.391]

The Canadian counterpart in Ontario is the Ministry of Consumers Affairs and Customer Relations, Pressure Vessels Branch. The pressure vessels acquired must meet with the requirements specified and stipulated by the ministry. [Pg.178]

Customer relations Distributors are used to service small customers Contract sales Close contact for specific needs in science Close contact Long-term contracts for certain intermediates and building blocks Technical assistance very important Close contact with clients Close contact for industrial uses... [Pg.371]

The project team must show that one s competitive posihon is sustainable. One way to sustain the position would be to attain a compehtive advantage within the market A competitive advantage can be achieved, for example, by being the first to market, or by having existing customer relations. [Pg.324]

The act of diagnosis starts with the art of customer relations. Go to the customer with an attitude of trust believe what the customer is saying. At the same time, go to the customer with an attitude of hidden skepticism, meaning don t believe that the customer has told you everything. This attitude of hidden skepticism is not the same as distrust. Most customers are not going to lie, but they may inadvertently forget to give some crucial detail. [Pg.775]

Improving customer relations as a result of enhanced performance. This practice builds customers confidence and enables them to communicate progress to their stakeholders. [Pg.25]

To maintain good customer relations (audit questions 1, 6 and 7). [Pg.267]

Yet another quaint custom related to hemp growing involved the election of a King and Queen of the Bean on the Twelfth Day (the Epiphany, January 6). As part of this custom, which began in the sixteenth century, a huge cake was baked on the eve of the Twelfth Day. Two beans were then inserted into the cake. Pieces of cake were then distributed and whoever got the beans became the King and Queen of the Bean. [Pg.38]


See other pages where Customer relations is mentioned: [Pg.2170]    [Pg.5]    [Pg.162]    [Pg.163]    [Pg.64]    [Pg.66]    [Pg.113]    [Pg.159]    [Pg.223]    [Pg.11]    [Pg.57]    [Pg.58]    [Pg.58]    [Pg.132]    [Pg.188]    [Pg.18]    [Pg.80]    [Pg.80]    [Pg.118]    [Pg.182]    [Pg.216]    [Pg.242]    [Pg.304]    [Pg.74]    [Pg.287]    [Pg.26]    [Pg.1926]    [Pg.156]    [Pg.879]    [Pg.317]    [Pg.474]   
See also in sourсe #XX -- [ Pg.324 ]




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