Crisis communication plan

Sooner or later some unexpected crisis will hit. This means that it is important to have a Crisis Communication Plan in place—the basic philosophy of that plan should be that the company has to communicate with public openly and quickly. 

Define the crisis communication team and crisis communication plan before the event This should be predetermined and where possible staffed... 

Coombs, W. T. 2011. Ongoing Crisis Communication Planning, Managing, and Responding, 3rd edn. Los Angeles, CA SAGE Publications. 

Grant, S. and Powell, D. 1999. Crisis Response Communication Planning MANUAL, Ontario Ministry of Agriculture, Food and Rnral Affairs, Guelph, Ontario, Canada. http //www.foodsafety.ksu.edu/articles/313/crisis communication planning manual. pdf, downloaded February 21, 2014. 

Unfortunately, accidents do happen. Chapter 11 helps you understand what to do when you must investigate an accident at your facility. It details how to set up the investigation team, investigate the accident, and document the results, lessons learned, and corrective actions. Companies and governments are learning the hard way the importance of how to communicate an accident to the public. This chapter tells you how to develop a crisis communication plan, common mistakes, and the dos and don ts of communicating with the public during an accident. 

A crisis communication plan for dealing with the media. 

Effective communication is a key element of emergency response, and a media or communications plan is essential to good communications. Be prepared by organizing basic facts about the crisis and your chemical system. Develop key messages to use with the media that are clear, brief, and accurate. Make sure your messages are carefully planned and have been coordinated with local and state officials. Considerations should be given to establishing protocols for both field and office staff to respectfully defer questions to the proper spokesperson. 

Capital Project Review Community Outreach Contractor Program Crisis Management Emergency Planning Emergency Devices/Alarms... 

Planning the resources, stockpiling the medicine, training the responders education of population and especially young generation, and preparing the community are essential for an appropriate response in chemical crisis. 

The availability of capital resources is equally important. As mentioned, the current health care system— including the emergency, acute, and chronic care components—are all operating at maximal capacity. However, EMS vehicles, ED and hospital beds, and operating rooms will be needed in differing levels based on the incident (Auf der Heide, 2006 Pesik et al., 2001). For the EMS system, planners must know and address mutual aid issues. In upstate New York, Rural Metro Medical Services provides EMS in many cities and has a plan to shift resources between cities in event of crisis. Thus, additional ambulances, communications equipment, and maintenance facilities can be deployed throughout the region. In other areas, mutual aid compacts must be in place to allow for the immediate recruitment of as many additional EMS units as are needed (Auf der Heide, 2006). 

Emergency/crisis/disaster management and response planning Incident command methods Community emergency planning Mutual aid agreements... 

U.S. Department of Education. (2007). Practical Information on Crisis Planning A Guide for Schools and Communities. Office of Safe and Drug-Free Schools, Washington, D.C. 

Give extra care to crisis planning and good communication with the GP. 

Draw up a crisis plan (p315) with Alex and Mum, including community contact details... 

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