Common Mistakes What Not to Say and Do

When we are under pressure, we make mistakes. Here are a few key thoughts when speaking publicly about an accident investigation  

No lying to the media or anyone else—Being truthful, transparent, and not misleading has a much more positive impact than ever lying, plus you could go to jail. 

Do not ever blame the media— There was an accident, and they did not create it. Blaming the media only makes you look culpable and trying to change the conversation. Always be polite and try to give them as much information as possible. 

Blame employees— This is a great way to get them to shut up during the investigation. There may very well be employee negligence, let the investigation determine that. Get all the facts and put it in perspective and then release. 

Protect or defend tainted leadership or managers—Again, give only facts and focus on being transparent. Let the investigation determine what happened, put it in context, and then release. 

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