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A fuzzy model for quantifying the logistics customer service-revenue curve

3 A fuzzy model for quantifying the logistics customer service-revenue curve [Pg.67]

L The company s logistics customer service level this represents the initial point before an SCI is implemented. [Pg.67]

The average industry logistics customer service level (s this represents the inflection point of the S-curve and reflects timely adjustments of the common logistics customer service level in a specific industry. [Pg.67]

IIL The elasticity of revenues against the logistics customer service level (i/) this reflects the slope of the S-curve. [Pg.67]

Modeling of the S-curve the determined infonnation is integrated to display the [Pg.67]



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A curves (

Curve model

Customer service

Customs Service

Fuzziness

Fuzzy

Fuzzy modeling

Fuzzy models

Fuzzy quantifiers

Logist

Logistic model

Logistics

Logistics curve

Logistics service

Revenue

The -Curve

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