Time management getting organized

Organizing your time more effectively, along the lines, say, that you would learn on certain time management courses could no doubt help. A good time management course would get you to review how you presently spend your time and help you devise a more effective way of scheduling it. But more... 

Despite the tremendous success of its first U.S. franchise at one of the world s largest underground copper mines and plant, NOSA had still not followed up on the purchase of the system, except to threaten me with legal action when they found out that I had audited the organization in my private capacity. I countered by asking to purchase a franchise for the Five-Star Safety System for North America, but never got a reply. The NOSA board of directors at this time was getting uncomfortable with the tension between me and the NOSA managing director around its first international franchise client. 

A. Performance measiires The first step in establishing an effective maintenance basics program is to identify and establish performance measures. Most experienced managers have learned that you get what you measme. Successful pharmaceutical plants develop and implement a series of supportive key performance measures to track and manage improvement of maintenance/reliability. Examples are mean time between failure, maintenance cost per unit of output, percent planned and scheduled maintenance, preventive maintenance tasks completed, expense maintenance cost as a percentage of replacement asset value, etc. These indicators must be available to aU levels of an organization and shoiild be used to maximize individual and group contributions. It would be best if these indicators were part of the reliability-balanced scorecard. 

This business is not special, as many businesses think they are. Some businesses think that if the customers leave they will alw s be able to get more customers. It really does not matter how customers get treated in the eyes of an organization like this. Poor service is a problem that can be fixed and should be handled. In comparison, take a look at the Ritz-Carlton Hotel that in 1999 won the Malcolm Baldrige National Quality Award for the second time. Quality principles can be applied if management wants to. I have observed some of the behavior of the staff at the Ritz-Carlton and found them all to be willing to go way out of their way to try to satisfy a customer or meet a need. 

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