The Performance Measurement Process

The basic concept of performance measurement involves (a) planning and meeting established operating goals/standards, (b) detecting deviations from planned levels of performance, and (c) restoring performance to the planned levels or achieving new 

Suppose a water bottling company has been experiencing an increased frequency of back injuries and wishes to implement a safety performance measurement process. 

the process is analyzed and broken down into its various job tasks. Workers are required to lift filled 5-gallon water bottles off of a conveyor, carry them, and place the bottles on pallets. 

An example of a performance goal may be the reduction of recordable back injuries by 80 percent in a three-month period. The performance goals and standards 

Determine who will be responsible for implementing the safety performance program and establish methods of accountability. 

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Once measures are identified, the next step would be to identify responsible parties. A specific entity (as in a team or an individual) needs to be assigned the responsibilities for each of the steps in the performance measurement process. Thereafter, collection of data becomes the next consideration. In addition to writing down the numbers, the data need to be pre-analyzed in a timely fashion to observe any early trends and confirm the adequacy of your data collection system. 

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