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Some influence techniques can stifle trust

Throwing the curve ball raises a critical issue when trying to increase actively caring behavior. How do you feel when someone throws you a curve Let us talk about trust for a moment. [Pg.380]

Do you trust the waiter who brings you an expensive wine list—only after you have been seated and made selections from the food menu It probably depends on whether you believe this sequence of events was done intentionally to get you to buy more. Similarly, you might not dislike or mistrust the car salesman who jacks up the price unless you suspect that his advertised price was just a lure to get you in the showroom. [Pg.380]

In other words, our trust, appreciation, or respect for people might fall off considerably if we believe they intentionally tricked or deceived us into modifying our attitude or behavior. Of course, there may be no harm done if the result is dearly for our own good, as for our health or safety, and we realize this. [Pg.380]


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