Service Proceeds from Complaints to Pro-Active Matched Care

CUSTOMER SERVICE PROCEEDS FROM COMPLAINTS TO PRO-ACTIVE MATCHED CARE 

In Level 5, the care is matched with need and, in many cases, automated. Customer care becomes a serious effort and will transition into a profit center as it leads to new revenues. Activities work across the value chain, at times with a single contact responsible for the entire network. Customers have full access to a customized experience delivered via individuals or systems. Key customer records and transactions are available to all constituents. 

---