Secret Shampoo Switch

The quality control unit in a cosmetics company supervised the processing of the weekly batch of shampoo by determining, among other parameters, the viscosity and the dry residue. Control charts showed nothing spectacular. (See Fig. 4.10, top.) The cusum charts were just as uneventful, except for that displaying the dry residue (Fig. 4.10, middle and bottom) The change in trend in the middle of the chart was unmistakable. Since the analytical method was very simple and well-proven, no change in laboratory personnel had taken place in the period, and the calibration of the balances was done on a weekly basis, suspicions turned elsewhere. A first hypothesis, 

That improper weighing (first hypothesis) is not a farfetched thought is demonstrated by observations of how workers interact with balances. It does 

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