Process employees technical expertise

Technical expertise—Process employees today must possess technical expertise. In the past, they were not expected to contribute to process improvements, be involved in quality, interact with customers, be aware of environmental issues, or be involved in visits by governmental agencies. They are now. Their value to the company is in terms of technical knowledge and skills, plus interpersonal skills. 

Process employees today are required to have special or practical knowledge and skills of a mechanical or scientific nature. Employees today must have skills such as (1) technical expertise, (2) communication skills, (3) troubleshooting abilities, and (4) computer literacy. 

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