Planning production, installation, and servicing processes

The standard requires that the supplier identifies and plans the production, installation, and servicing processes which directip affect quality. 

In order to identify the production processes required to produce a particular product you need a production requirement in the form of product specifications which define the features and characteristics of the product that are to be achieved. By studying these specifications you will be able to identify the processes required to turn raw materials and bought-out components into a finished product. With manufactured products the processes may include machining, welding, fabrication, assembly, forming, plating, painting, heat treatment, etc. 

The next stage is to design the processes that have been identified. In many cases, existing processes may well satisfy the need but process approval may be required if the tolerance on product characteristics is much less than the currently demonstrated process capability. Process design is a subject outside the scope of ISO 9001 but is covered by clause 4.2.4.9 of ISO/TS 16949 and hence addressed in Part 2 Chapter 2. 

For installation operations you will need an installation requirement and an installation plan. Similarly for any other process which represents the core for your business, you will need a requirement and a plan to achieve the requirement. The plan should detail the processes you need to implement in order to achieve the requirement. 

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