Philip B Crosby

Crosby has specified the Four Absolutes of Quality Management as  

Quality is defined as conformance to requirements, not as goodness or elegance 

The performance standard must be Zero Defects, not a that s-close-enough policy 

To implement the Quality Improvement Process, he detailed the following fourteen steps to Quality Improvement  

Make it clear that management is committed to quality 

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Philip B. Crosby, Quality is Free The Art of Making Quality Certain, McGraw-Hill Book Co., New York, NY, 1979. 

Philip B. Crosby was an internationally known quality expert. He is best known for popularizing the Zero Defects concept and the four absolutes for quality management that originated in the United States at the Martin Marietta Corporation where Crosby worked during the 1960s. 

Philip B. Crosby (1926-2001) was bom in West Virginia. In 1979, he wrote a best-seller book entitled Quality is Free . His other famous books are Quality without Tears and The Art of Getting Your Own Sweet Way . He provided the concept of Zero Defects and Do it right first time. He has suggested 14 steps for quality improvement. These are as follows ... 

Then, based on Philip B. Crosby (1979), to appraise the contribution of maintenance in all its amplitude and, to show it inside and outside the company, it is necessary to translate it to terms of costs, see Fig. 2, that is, considering not only budget but also non quahty costs The knowledge of quality costs helps managers to justify the investment in quality improvement and assists them in monitoring the effectiveness of the efforts made (Dale Plunkett, 1991). 

Crosby, Philip B. Quality is Free New American Library, New York, 1979... 

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