Peters and Waterman

Peters and Waterman (1982) identified several factors that were common to successfiil American companies. One of these factors was the implementation of a system of effective communications within an organisation. Two of the most successful companies, United Technologies and Procter Gamble, required that all communications were in the form of a mini-memo of one page maximum length. 

The concept of culture became a very popular management subject in the early 1980s, because of the popularity of a book written by Peters and Waterman, In Search of Excellence. That book described what it was that accounted for the economic success of a number of companies. Other books followed, delving into the concept [3,4]. 

Worksite inspections have been stressed as a core element of management for many years as suggested by Peters and Waterman in their In Search of Excellence, as management by wandering around . They stressed that management must routinely get away from their office and desks and wander around reconnecting with the workplace (Peters Waterman, 2004). 

Peters, T.J., and Waterman, R.H., In Search of Excellence Lessonsfrom America s Best-Run Companies, Harper and Row, New York (1982). 

Michael Wink, Flavia Botschen, Christina Gosmann, Holger Schafer and Peter G. Waterman ... 

Peter G. Waterman, Khozirah Shaari and Simon Gibbons Phytochemistry Research Laboratories, Department of Pharmaceutical Sciences, University of Strathclyde, Glasgow G1 IXW, Scotland, UK,... 

Tom Peters and Bob Waterman (1982) state in their book. In Search of Excellence, What gets measured, gets done. By putting a measurement on something, it is the same as getting it done. By quantifying safety, we focus attention to that area, and once the information is made available, people respond to it. 

Nayak, P.R., and Ketteringham, J.M. 1986. Breakthroughs Rawson Associates, New York. Perrow, C. 1984. Normal Accidents Living with High-Risk Technologies. Basic Books, New York. Peters T.J., and Waterman, R.H. 1982. In Search of Excellence. Harper ft Row, New York. 

Thomas. J. Peters and Robert H. Waterman, Jr., management consultants and authors)... 

Management By Walking Around (MBWA) was introduced by Peters Waterman in their book In Search of Excellence (Peters Waterman, 2004). This technique, if properly used, suggests that members of the leadership team routinely and consistently walk around their operation, observing, and conducting one-on-one discussions with their employees. 

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