Personnel Capabilities and Expertise

Experienced and qualified people are essential to a company s performance level. Successful tolling operations may show evidence of proper personnel selection, career planning and advancement. 

The confidential nature of individual records must be respected. During the site visit, the assessor may have to rely on the assurance of the toller s personnel manager to make a selection judgment. Some questions to ask when assessing a toller s personnel capabilities follow  

Are job criteria formalized in job descriptions for each position Is there a more detailed job task analysis or profile  

What level of formal education is required for each position Is there a requirement for past experience for employment or advancement  

Turnover rate is a key indicator of how an employer values their employees. Employees who have a career path, are rewarded for good performance, and provide contributions to the success of their employer are less likely to leave. On the other hand, companies with high turnover rates may not provide such good working conditions and the resulting turnover results in employees who may not have much experience. 

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