Performance management progress reviews

Monitor the progress and performance of the system through periodic audits and through the informal inquiry of employees on their perspectives. A management system that is never reviewed and improved will eventually degrade. 

Employee satisfaction is investigated once every 2 years. Development conversations with employees were implemented a couple of years ago and are still in progress. No agreed upon system of rewards has been adopted but the top management has a bonus system and workers are offered a free lunch for every hazardous near miss case they report. The facilities are functional and clean enough. As usual in the crane business, the equipment is specific and functional and back-up machinery exists. Keeping track of equipment such as spare parts is not a problem. Customer feedback is collected Ifom each site and reviewed in monthly meetings. Feedback on customer satisfaction is performed after projects. 

AUDIT REVIEW 1. The safety department will provide a review of plan progress and incidents each quarter 2. An external audit will be performed every 3 years etc. A report will be sent to the board, members of the management team and safety committee members - the audit will be available to employees... 

---