Kepner-Tregoe technique

If answers to the above series of questions can be obtained, it is relatively easy to focus in on the actual cause and source of a problem. The strength of the Kepner-Tregoe technique is that it helps to eliminate much of the hearsay information and will fortify the relevant information. 

The following example describing a gasoline contamination problem may be used to clarify the effectiveness of the Kepner-Tregoe technique ... 

The technique of change analysis was originally developed by Kepner and Tregoe (1981) as part of research sponsored by the Air Force. It was subsequently incorporated in the MORE technique described earlier. A comprehensive descriphon of the process is provided in Ferry (1988). The main stages of the process are shown in Figure 6.10. The MORT process indicates that the... 

Described below is a technique taken from the book written by Charles H. Kepner and Benjamin B. Tregoe entitled The New Rational Manager, Princeton Research Press, 1981. This straightforward process of problem analysis is excellent in providing steps to help identify and focus on the vital information needed to identify and solve problems. 

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