Toller selection expertise

The technology package for the toll should be at least partially established prior to starting the active search for a toller. This will assist you in defining the level and areas of expertise needed for the project. Some companies that frequently let toll contracts have internal service groups that assist in the toller selection process. An example of an internal questionnaire used at such a company is shown in Example 2-1. It is an excellent way to identify the expertise required for a specific tolling project. 

The importance of the capabilities and qualifications of technical and operations staff at the toller site was emphasized in Chapter 2, The Toller Selection Process. It may have been a key factor in the selection of a toller. The expertise of the client personnel is equally important during this phase of the tolling effort. 

Investigations of incidents associated with tolling projects have identified that appropriate selection of a toller based upon proper equipment and expertise is important in reducing the likelihood of future process safety related incidents and environmental releases. It is likewise important to review toller safety, health, and environmental practices (current and past) in the selection process. This review can identify those practices that would need to be modified to be acceptable. Eliminating less qualified candidate firms at an early stage is a best practice. 

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