ELEMENTS OF A QUALITY ASSURANCE PROGRAM

Dedication to quality service must be central and a team effort. Otherwise, quality goals are not likely to be achieved. Quality must be a major consideration in ail management decisions because any single decision may compromise other plans and practices for attaining quality goals. A true commitment is required by laboratory directors, managers, and supervisors if the efforts of other laboratory personnel are to be successful. 

Laboratories must have the administrative support necessary to provide the quality of services desired. This means having adequate space, equipment, materials, supplies, staffing, supervision, and budgetary resources. These resources provide the basis upon which quality services are developed and maintained. 

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