Derivation of the logistics customer service-revenue curve

2 Derivation of the logistics customer service-revenue curve 

Starting point for a quantification of the effects of logistics customer service on a company s revenues is the nature of the correlation between these two variables. A link between these two variables can be derived by (1) known relationships between logistics customer service and customer satisfaction, (2) customer satisfaction and 

As the derived shape of the logistics customer service-revenue curve is of qualitative nature, a quantification of that relationship is called for. The exact curve progression is determined by surrounding conditions like product, customers, industry or company (Hsin-Hui et aly 2009 112, 121 ). The below introduced fuzzy-based model ascertains the curve progression considering these fEictors. 

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