Customer surveys implementation

You could compare employees reactions to the items in Figure 18.7 before and after implementing a safety improvement process. Studying reactions prior to an intervention helps identify issues or work areas needing special attention. This information can lead you to choose a particular intervention approach or to customize one. Data from a baseline perception survey might even indicate that a culture is not ready for a given intervention process, suggesting the need for more education and discussion to get employees to "buy in," for example. 

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