Customer profitability deploying

Deploying customer profitability Customer profitability shared internally Profitability shared with the customer Information used in negotiations to facilitate new ways of working together... 

This chapter is based on an actual corporate deployment. This provides clear evidence that the methodology works. It also demonstrates that this methodology is a critical part of strategic management that will dependably produce superior profits through satisfied customers. 

To be an effective management tool, productivity management should be linked to a data-information decision-making model. Figure 16.7 proposes an eHealth data-driven model that identifies customer/patient value expectations (value proposition), the availability of resource requirements and their deployment, and the relationship between an acceptable (viable) value proposition and organizational profitability, productivity, and competitive advantage. 

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