Communication strategies performance measurement

Once the objectives and goals are determined the most useful performance measures can be selected. A useful conceptual model, the supply chain strategy framework (Figure 4.1) adapted from the Supply Chain Council, can assist in the selection and placement of the most suitable performance measures. The framework provides a logical flow for developing a supply chain. Once the supply chain is developed, performance measures are implemented to communicate how well the supply chain is operating based on stated objectives and goals. 

To be successful, the model requires that each phase be carefully thought out before generating the next one. After each phase has been implemented, they act together to accomplish the corporations business unit strategy. Feedback is provided throughout the system from the use of appropriately selected performance measures and ratios. These performance measures communicate how well each stage is executing. 

At the system level, look toward the task(s) of interest. Measure, estimate, or calculate demands on system performance resources (e.g., the speed, accuracy, etc. required), Rp,. q (f), where the notation here is analogous to that employed in step (5b). This represents the quantitative definition and communication of goals, or the set of values (Phlt) representing level of performance (P) desired in a specific high-level task (HIT). Use a worst-case or other less-conservative strategy (with due consideration of the impact of this choice) to summarize variations over time. This will result in a set of M points (Rd , for m = 1 to M) that lie in the multidimensional space defined by the set of I dimensions of performance. Typically, M > I. 

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