Chief Process Improvement Officer

CPIO Chief Process Improvement Officer. A senior management role to lead the reengineering of processes. Facilitates process improvement across internal and external boundaries. (AMR Research)... 

An important look at maintenance management for the new millennium and the emerging role of a chief maintenance officer (CMO) and new technologies, will be presented. The chapter will help the new and experienced IE, the engineering manager, the operations manager, as well as the CEO, to understand better their own maintenance operation. It will outline specific methodologies to help improve mission-essential maintenance operations. It will also help aU to view the maintenance process as a profit center and key contributor to total operations success... 

It was a boom-and-bust cycle. In this period, talent shortages in information technology coupled with large IT investments for year 2000 readiness raised the stature of the chief information officer (CIO). Multimillion-dollar investments in IT infrastructure were made based on a handshake, and hundreds of consultants were trained to implement new technologies to improve supply chain management. Good talent was hard to find. As a result, many process compromises were made. 

The Senior Management team had stabilized with the appointment of a new Chief Executive Officer and was working more coherently. A three year business plan to rebuild profitability and shareholder value had been developed and was in the process of being implemented. While the focus of the business plan was company-wide performance improvement, the greatest impact was evident in the Supply Chain and Operations Area. 

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