Business intelligence process

Business intelligence tools that utilize data to form the systems that support the business decision-making process of the oiganization. 

The technical areas of software, knowledge management, business intelligence, and communications must be capable of delivering the demanded customer requests, of interpreting the request and delivering sensible added value complementary features to the customer. Peer-to-peer processing may be involved. 

The customer s virtual assistant represents the system in the dialogue with the customer and implements the multimodal interface concept for both e-commerce and technical support sections. The role of the multimodal interface is to make the virtual market close to the real world the virtual assistant and the real vendor in the sales process are similar. The customer s virtual assistance also implements the call center capabilities it queries the business intelligence component that decides the type of problem the customer has, calls the technical support and establish the communication between the customer and one of the technical support specialists. 

Business intelligence (BI) software A data warehouse and data mart is the source of all planning (master) data, business rules and transaction data. Analytical tools enable the ongoing maintenance and improvement of the business rules based on actual data 6-Functional supply chain processes (plan) o X ... 

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