Auditing as Specified in the Technical Package

The technical package may specify a scope and frequency for periodic audits and performance criteria that could lead to changing the audit frequency. It may be a general safety and environmental performance audit or a special audit for items such as raw material storage and handling, quality control methods and documentation. The proprietary nature of a process or product or the complexity of the toll could be a reason to establish a more frequent audit schedule for certain tolls. Audits can also be conducted to follow-up on previously identified shortcomings to document that they were addressed properly. 

Throughout the life of the toll, it is important to maintain the communications emphasized in earlier chapters. The client often has process or product specific expertise. This places them in the position of a consultant to the toller on issues regarding the specific product or process. For tollers with specialized skills, the role of consultant may be reversed. Tips for becoming a successful internal tolling consultant follow  

Considering the merchant nature of the tolling business, these informal communications must still respect the confidentiality concerns and restrictions on both parties. While specific experience in allied technologies often may not be disclosed, it is incumbent on both parties to establish means to convey critical safety issues without disclosure of otherwise confidential information. 

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