Action at the Corporate Level

In a corporation with several organizational units and many plants, it is best if each level of the organization develops action steps based on the findings of the survey for that level. Our safety-measurement improvement team was organized at the corporate level. After the survey had been validated and administered to all the sites, our team continued to function as an improvement team to develop action steps at the corporate level. 

In Chapter 8 we described activities of a set of focus groups that helped us understand and name the factors. These focus groups actually had two tasks. After the naming of the factors, their second task was to look at the weaknesses that were revealed by the survey and help us develop an improvement plan. The process was a basic interactive planning process (Ackoff 1981), in which the group looked at the current condition, the 

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