A Methodology for Conceptual Design

Some clients may say they prefer a directed approach — tell us what we should do. In our experience, this seldom works. Buy-in comes tirrough participation, not in being directed, particularly by a consultant, to take a new direction. 

At the outset of the project, the SC and DT should establish the boundaries and issues related to the project. Boxmdaries establish the area of study. If this is a process, then boundaries can be a list of functions and organizations covered. The process can be confined to a single fxmction such as manufacturing, procurement, or distribution, or across a business xmit, or across a multi-company supply chain. 

A list of issues to address will also guide the project. Issues can be questions that the steering committee would like answered. What causes delay What s our quality level How do we compare with the best How do we compare with our competitors By the time we complete Phase 1, the questions should be answered. 

Catalog of activities or steps in the process. Comprises decisions required, steps, skills, and who performs the activity. 

Definition of metrics that characterize the process. This should include volumes, elapsed time, work time, and costs. 

---