Transition from nondirective to directive

What if the person does not give a satisfactory answer to your questions about safer alternatives What if the individual does not seem to know the safest operating procedure Now you need to shift the conversation from nondirective to directive. You need to give behavior-focused advice. 

In this case, start with the phrase, As you know, as my friend Drebinger (2000) advises. Open the conversation with a phrase that implies the person really does know the safe way to perform, but for some reason just overlooked it (or forgot) this time. This could happen to anyone. Such an opening can help prevent others from feeling their intelligence or safety knowledge has been insulted. 

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