The power of conversation

This chapter offers guidelines and fechniques for getting more beneficial impacf from our conversations with others and with ourselves. Then four fypes of safefy managemenf are presented, each defined by fhe nature of inferpersonal conversation. 1 cannof expecf you to spend the time and effort needed to improve communications until you truly appreciate the power of conversation. So let us consider the impact of effective conversation or fhe lack fhereof. 

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Figure 13.2 The power of conversation comes from face-to-face communication.

Given the power of conversation to resolve interpersonal conflict, achieve breakthroughs, and define public image, self-esteem, and culture, we need to direct this powerful tool to support safety. How do we maximize the impact of our interpersonal and intrapersonal conversations What kinds of conversations are more likely to provoke and maintain beneficial improvement in occupational safety This is the theme for the remainder of this chapter. 

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