Project/services industries implementation barriers

Table 9.9 outlines the findings from a series of questions focused on the extent to which tool and technique inadequacy or internal barriers where responsible for failures of implementation. At the group level only the Process/Combined (with 61%) and the Project/Combined (with 57%) groups blamed tool inadequacy more than internal barriers for failures of implementation. All of the other groupings tended to blame internal barriers rather than tool and technique inadequacy as the primary cause of failure. At the industry sector level there was a wider differentiation. Those most blaming tool and technique inadequacy included Telecommunications (88%), Oil Gas (76%), Basic Chemicals (64%) and Computer Hardware (59%). Those most blaming internal barriers included Aerospace (78%), Retail Distribution (75%), Tourism Leisure (71%), Retail Financial Services (68%), Publishing (67%), IT Solutions (57%) and Confectionery (55%). 

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