Internal customer model, employee

Employee participation through the use of an internal customer model for quality improvement. 

In the full potential model of the oiganization (see Figure 10) are at least four categories of relationships that need to be managed and optimized (1) customers, (2) employees, (3) stakeholder/ stockholders, and (4) business partners (internal and extemtil). 

Modeling and reminding employees that both internal and external customers value excellent service and attention. Remind them that excellent customer service and financial outcomes are highly interconnected. 

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