Human Resources Performance Framework

Department of Health (2000c). Human Resources Performance Framework. London. Department of Health (2001). Treatment Choice in Psychological Therapies and Counselling. London. 

In considering the performance of human information-processing systems, the resource-based perspective represented by the Elemental Resource Model (Kondraske, 2000] is adopted here. This model for human performance encompasses aU types of human subsystems and is the result of the application of a general theoretical framework for system performance to the human system and its subsystems. A central idea incorporated in this framework, universal to all types of systems, is that of performance capacity. 

The next step employs quantitative models of human performance and technology to reach an applied decision that best satisfies the required resources if sufficient resources are available. If sufficient resources are not available, additional performance and skill resources need to be obtained to complete the task, or the task requirements need to be reduced. Quantitative models of human performance include MHP, THERP, and ERM. Using the MHP, the human processing parameters needed for each task operation are identified. The time values assigned to each parameter are used to compute task time estimates. This approach is limited to estimating performance in terms of time. THERP maps operations to the tasks included in human reliability databases to estimate human error probabflities. The ERM provides a framework for specifying performance and functional capacities at the resource level. It is the only model that (1) incorporates aU required dimensions of performance and skills and (2) uses consistent modeling constructs across tasks, humans, and machines. 

In considering the performance of human information-processing systems, the resource-based perspective represented by the Elemental Resource Model (Kondraske, 2000) is adopted here. This model for human performance encompasses all types of human subsystems and is the result of the application of a general theoretical framework for system performance to the human system and its subsystems. A central idea incorporated in this framework, universal to all types of systems, is that of performance capacity. This implies a finite availability of some quantity that thereby limits performance. A general two-part approach is used to identify unique performance capacities (e.g., visual information processor speedy. (1) identify the system (e.g., visual information processor) and (2) identify the dimension of performance (e.g., speed). In this framework, system performance capacities are characterized by availability of performance resources along each of the identified dimensions. These performance resources... 

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