Global supply chain forum

Lambert (2008) describes that the Global Supply Chain Forum proposes the framework presented in the Fig. 4.1 to integrate and manage business processes across the supply chain. 

Showing the relevance of CRM for the supply chain context, the Global Supply Chain Forum (GSCF) has set CRM as the first of eight identified key processes of supply chain management (Cooper et al. 1997). Here, CRM is seen as a means to provide a structure for the development and maintenance of the relationship with the customer (Croxton et al. 2001). 

Hau, L. L. 2004. Supply chain security Are you ready Stanford Global Supply Chain Management Forum. September 3, 2004 1-16. 

Stanford Global Supply Chain Managemtait Forum. Palo Alto Stanftnd University. 

Lee, H.L., Whang, S. (2001). E-Business and supply chain integration. Stanford Global Supply Chain Management Forum, SGSCMF-W2-2001. 

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