Employee and Management Training

Employee and management training are critical to successfully handling a potentially explosive situation. Areas include stress management, conflict resolution, negotiating, and interpersonal communications. The training must be tailored to the organization s philosophy and culture. 

Training should be presented at two levels. First, it should be presented at the employee level to establish a baseline—a common foundation. Second, it must be presented at supervisory and managerial levels to establish a consistent manner in which various situations will be handled. Additionally, the training should include role playing to provide participants the opportunity to experience a variety of situations in a controlled learning atmosphere (Branch Walton, personal communication, June 23, 1994). 

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Conduct employee and management training in stress management and communications... 

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