Education, Training, and Capability Development

If employees understand the intent of the safety program and commit to it, they are more likely to comply with that intention rather than simply follow rules when it is convenient to do so. 

Some properties of effective training programs are presented in chapter 12. Everyone involved in controlling a potentially dangerous process needs to have safety training, not just the low-level controllers or operators. The training must include not only information about the hazards and safety constraints to be 

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